Frequently asked questions

If you can’t find what you’re looking for, email our support team community@defikoala.com

    • Why choose DeFi Koala?

      DeFi is complex, and for most people, it's too difficult to use. At DeFi Koala, we simplify the entire experience so that anyone can earn yield from DeFi without needing to understand the technical details. Our platform allows users to connect their Coinbase account, deposit tokens, and start earning rewards effortlessly. There's no need to navigate complicated DeFi protocols—everything is automated under the hood, making it as easy as using a traditional savings account but with the benefits of decentralized finance.

    • How does DeFi Koala work?

      DeFi Koala integrates with Pendle Finance to offer fixed-yield earnings over a set period. Users simply deposit their tokens, and our smart contract handles the rest. The funds always remain under the user’s control, meaning they can withdraw at any time. Our smart contract ensures that deposits are allocated efficiently, securing stable returns without requiring any active management from the user.

    • Do I need a DeFi wallet to use DeFi Koala?

      No. Unlike traditional DeFi platforms that require MetaMask or other Web3 wallets, DeFi Koala allows users to connect their Coinbase account directly. This makes it easier for users who are not familiar with self-custodial wallets to participate in DeFi without any extra setup.

    • Is my money safe?

      Yes. Your funds are always in your possession. DeFi Koala does not take custody of your assets. When you deposit, the tokens are placed into a smart contract that you control, ensuring that you can withdraw at any time. Our integration with Pendle ensures that funds are allocated to secure and reliable yield strategies.

    • How does DeFi Koala secure my account?

      DeFi Koala uses industry-standard security measures and encryption, including multi-party computation (MPC) and smart wallet technology to keep your assets secure and linked only to your email account.

    • Can I withdraw my funds anytime?

      Yes. Unlike traditional staking or yield farming that locks your assets for a period of time, DeFi Koala allows users to withdraw their funds at any moment. You remain in full control of your assets at all times.

    • Do I need to understand DeFi to use DeFi Koala?

      No. Our goal is to make DeFi as simple as possible. We've designed the platform so that users can participate in earning yield without needing any technical knowledge. Just connect your Coinbase account, deposit your tokens, and start earning.

    • What rewards can I expect?

      DeFi Koala uses Pendle Finance to generate fixed yields over a specific period. The yield rate may vary based on market conditions, but our platform always seeks to provide stable and predictable returns for users.

    • Is there a fee for using DeFi Koala?

      There are no additional platform fees beyond network transaction costs. Users only pay standard gas fees when depositing or withdrawing funds.

    • Is DeFi Koala available on mobile?

      Currently, DeFi Koala is optimized for desktop use, but we are actively working on a mobile-friendly version to improve accessibility.

    • Who can I contact for support?

      If you have any questions or need assistance, feel free to reach out to our support team at community@defikoala.com.

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